- Most courses have the same passing requirements: 100% attendance, participation and demonstration of all skills required, completion of written exam (passing grade varies by course).
- First aid and CPR courses require participants to be standing, sitting, kneeling, sitting or lying on the floor, working with their hands, and other practical requirements. Please advise the instructor prior to the course if you have any medical or joint issues which may be an obstacle to your skills practice. Our instructors are experienced in helping those with limitations perform the skills practice and will make every possible effort to help you be both comfortable and successful. However, there are standards which we must follow for the skills practice, and students that cannot or will not meet the standards for skills practice cannot receive a certificate.
- Because one of the passing requirements is 100% attendance, students that are missing from the class for more than 20 minutes will be marked as "incomplete" and will not receive a certificate or refund. In fairness to the other students and the instructors, we cannot re-teach large portions of the course that a student misses while being out of the class.
- Youth classes (Babysitting and Stay Safe!) do not include a written exam, but the other policies for passing still apply.
Cancellation and Refund Policy
- Cancellation of prepaid courses requires minimum 48 hours notice; rescheduling to a different course date (dependent on course availability) accepted minimum 24 hours notice; no refunds or rescheduling with less than 24 hours notice.
- No-shows are not eligible for a refund or rescheduling. If you can't make it, please call to cancel.
- The passing requirements for our courses include 100% attendance - therefore, students arriving more than 15 minutes late for the course will be considered no-shows and will not be permitted into the course.
Blended Delivery / Online Courses: Blended or online courses are NOT REFUNDABLE once the student has received their course materials. Students that do not complete the online program before their scheduled class date will not receive a refund or completion certificate.
Group and Private Bookings: Cancellations of entire groups require 7 days notice; cancellations with less than 7 days notice will be billed at 50%; cancellations with less than 24 hours notice will be billed in full. Substitutions (sending one participant in place of another that can't make the course) are allowed up until the class start time.
Instructor Development Programs: Because of the pre class work required, IDP courses require 2 weeks notice to cancel and materials must be returned in a sealed and unused condition to receive a refund. For cancellation with more than 2 weeks notice but materials have been used, 50% refund can be given. Cancellation with less than 2 weeks and materials used, no refund will be given.
Are your courses accepted for work sites? Yes! Our first aid training courses are nationally recognized certificates from the Canadian Red Cross and are accepted at all work sites with one exception: Alberta Health Services employees that need CPR HCP may need to register for the Heart & Stroke BLS (Basic Life Support) Provider course instead of the Red Cross CPR HCP course.
My work/professional organization says I can't take an online first aid course. The Canadian Red Cross Blended Delivery Standard First Aid course is one of the very few programs that IS accepted like any other Standard First Aid certificate. The reason is that you will complete all the skills practice in class with an instructor - only the theory is done online. You will cover the same topics and complete the same skills under the supervision of an instructor during the blended delivery class as you would in the traditional two-day program. Your certificate will be for "Standard First Aid and CPR/AED level C" (or HCP if requested) - the same certificate as you would receive in the traditional two-day program.
I am a babysitter/childcare worker. What course do I need? If you work in a daycare facility, your licensing board may require a Standard Childcare First Aid certificate. Otherwise, a regular Standard First Aid certificate still includes caring for children and infants.
I need CPR HCP (Health Care Provider), but you have a few different courses at that level, which one is right for me? If you work for Alberta Health Services, you should take the BLS Provider course. If you do not work for AHS but still need CPR HCP (for example, dental assistants), you can take either the BLS Provider course or the Red Cross CPR HCP course.